Today I had A procedure at the Hospital. I took b...

Today I had A procedure at the Hospital. I took blood test and Covid-19 test last week . Took time off from work and Hire someone to take me there. Got there and checked in then went to Day Surgery, sat there for 15 mins. An old nurse came out, I saw her looked and me then went to another room. Came back took me by the side to explain the Dr have other important surgery and can't do mines today as he is running behind. I ask her twice what should I do she said you can go home. She saw my concern then said, "well let me double check in less than lightly he will take you today". I said again, What should I do? She said, "go home and call the office, we were trying to call you. I had no call on my phone from the hosipal. I said, I got here 2 hours before as directed by the hospital they called me last night. She said "oh we call everyone". She then went to confirm if the Dr indeed canceled me as an excuse. She then came back and said, "oh yes am right you not doing the surgery today give me you paper work". Took and asked if I want some water.
Such unprofessional!!
First!! Do they know how inconvenient this is? I went to Richmond Hill 2 times last week and Hire someone to take me today. She asked me if I drive. How can I drive myself when I am supposed to do surgery? ..... I took three days off work for this. To Top it off the DOCTOR did not even come and spoke with me.
I heard bad review for this place and never thought I will right one. I went there before and spend 5 days there but just thought this is how things are in the Hospital as it was my first experience staying at a Hospital since I had my son many years ago. Now I know the service is very Dull. When I went to do the blood work they give me someone else hand band. I well downstairs to get blood while am In Line I realized it not my name and DOB... had to ran up back upstairs to let the staff know.
I am very disappointed.
Before the surgery they call to get my insurance... why have me go through all this if you have to cancelled me on the day off when I am there. I was so embarrassed... I had to take the bus back to North York as my ride had other plans. Today was a very unpleasant experience.