Laura Porterfield

Review of Parks Canada

Poor customer service. I purchased a Family/Group ...

Poor customer service. I purchased a Family/Group pass (paid extra for express delivery) on July 29, 2019. I received my confirmation email on July 31 saying the pass has been shipped. It is August 14, no pass and we leave tomorrow. I was told that I need to purchase a whole new pass and then I need to send proof that I had to pay for another pass and hopefully I ll get a refund. These passes are not cheap. On top of it, we had to pay over $700 for our West Coast Trail Passes. When did visiting Canada s parks become something only people with money can do?