Huge airport, many seats, shops and waiting areas ...

Huge airport, many seats, shops and waiting areas are available. However the staff (at all levels, security, customs, and registration) are extremely rude, they do not speak a word of English, and make no effort, myself who has been learning Chinese for 3 years I have had difficulty understanding and making myself understood. The wait at customs upon arrival is long and militarily organized, an ordeal of an hour. It is nonetheless pleasant to leave or arrive in Beijing, and to discover another culture.