I have had a water leak under my kitchen for 6+ mo...

I have had a water leak under my kitchen for 6+ months!! I have made multiple phone calls and sent multiple emails but I m no further forward!! I have been fobbed off so many times. I ve been told so many different things regarding my issue, like I m not covered, get quotes yourself, pay for the repair yourself and we ll reimburse you to the latest one that the leak although it s on my property it s a neighbours issue and I need to contact them (a choice of three) to get them to get it fixed!! I ve never known a company have so many staff members off sick or on holidays (I d love a job working there) in all it looks and feels like I m dealing with the Chuckle brothers. I am really shocked and disappointed with all of this. The leak is potentially causing damage to my home and will only get worse when the weather worsens!!