I had a rental from Hertz in the pepboys Hertz and...

I had a rental from Hertz in the pepboys Hertz and uber are partnered with had to have the car towed in, called to check the status of the car and was placed on hold for about twenty minutes. Went up there this morning one of the service members told me he was going to talk to the tech that was working on the vehicle claimed he couldn't find him if this tech was on the clock why couldn't he be found? Them I was told that the wasn't the tech that was working on the vehicle