What a wonderful hotel and a wonderful experience!...

What a wonderful hotel and a wonderful experience! The service at this hotel is outstanding, even exemplary! I have never been treated so well and been made to feel like a valued guest in any hotel anywhere. I was most surprised that the staff actually gets to know you and how well they anticipate your needs. I was also surprised that each day we came back to our room after turn down we were delighted by some simple but brilliant touches. The complimentary pantry is fantastic for a late night bite and a night cap.

This beautiful hotel is located near Victoria Station. It has excellent transit access, and is within walking distance of a few prominent London attractions.

I read a few negative reviews on another site and my sense is that these reviews were made by people who haven't experienced this type and level of service (which isn't for everyone). This is an old hotel and it has the quirks of one. You can't expect perfection in the surroundings because of its age but if you appreciate beautiful old buildings you'll find it wonderful. It's extremely well kept up. Service here is uncompromising and personal - which some may feel is intrusive especially compared to the lack of attention afforded in most American hotels. If you prefer to be an anonymous guest, the staff is very respectful but you'll never be treated like a number here. This place is old school (in the very best way). I wouldn't dock points for this hotel because of these things, it's being itself - just know what you're in for when you book.