Tricia Chacon Review of Joe Machens Mazda Mitsubishi F...
My husband & I just bought a new Outlander this we...
My husband & I just bought a new Outlander this weekend. Part of the deal was a sunroof. So I called and made a apt. Mc was our sales guy and my husband really appreciated the way he walked him though the deal! George was our financing guy and also my contact to bring in the car, he was hospitable, kind and efficient. The gentleman in the service office, ( I was there literally 5 min tops, so I missed his name, so sorry sir) when I walked in and mentioned my husband's name was ON TOP OF THE GAME guys!!!!! He had the loaner car ready and gassed up. Unfortunately over the years I have learned to expect little to no customer service, and people attacking you on car lots. Mitsubishi of Columbia is NOT what I expected in a great way!!!! They are are great dealership! I also know, being middle aged myself, the sales person's reflect the management, it's the old saying....."if they're not happy, your not happy"! Because of the kindness, respect and customer service presented by all peoples involved in our experience, the management must be respectful of it's people too!! Thanks for making a stressful situation ( buying a new suv) NOT what we anticipated, AND GREAT!!! You have our referrals!!!!
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