Patrick L

Review of Chrome Battery

My battery only lasted 10 months on my 2014 Harley...

My battery only lasted 10 months on my 2014 Harley Dyna before it would not hold a charge longer than a few days. Chrome offers a 12 month return policy, but it is an inconvenient policy. The defective battery needs to be shipped to them (on your dime) and then you have to wait for the battery to be received before they will send you a new one. This return policy means going without a battery for your vehicle for about 2 weeks time. I asked them how they would feel if they had to go without a battery for 2 weeks in their vehicle? No response back from them. I gave them a solution that is fair. I would pay for a new battery and have them ship the new battery out immediately. In the meantime I would send them the defective battery back. Once they receive the defective battery reimburse me for the battery I just purchased. This idea would solve the issue and they would have a customer for life promoting their product to other motorcyclist. Unfortunately, I have not received a response on my solution. Now this company has lost a customer who is going to tell potential customers to stay away and tell them to head to a brick and mortar store instead.