Frustrating company. We just moved into our home a...

Frustrating company. We just moved into our home and have an older Daikin system. We began the process to try and install Nest thermostats. Husband is mechanically inclined so he had saw that the wiring was proprietary. When calling this company they refused to say over the phone if they could use the Nest thermostat with that system. The servicemen showed up took one glance at the system and said it wasn t compatible. A better company would have been able to tell us that over the phone without wasting $100 and our time. The guy that came out was friendly and professional but we will not be customers in the future.
UPDATE Their customer service reached out to us and made it right with us. Our frustrations were heard and handled very professionally.