Adelina Zambrano Review of ABC Nissan
Literal waste of time. My car broke down so I was...
Literal waste of time. My car broke down so I was looking for a replacement. Based on price alone driving 3 hrs to this dealership was the best option. Considering the distance I completed an application online and received a pre-approval. I got a call from a sales agent Kas, who confirmed that approval not once or twice but three times. This was done via phone, text, and email. I expressed my terms under no uncertain terms and offered my paycheck stubs, insurance verification, etc. Via fax, e mail or whatever means necessary to get all paperwork started. I provided the stock and vin numbers to the car i wanted. I also spoke with Ariel and Christen and had the exact conversation with them... 2 days later I make the 3 hr drive (with a friend) it was a 30 minute wait before I saw the car, Kas was not available so another agent helped me. She seemed very nice but was inexperienced to say the least, she was flustered easily. I was patient even after an hr into this experience they asked for my credit info so they could process my credit again. Bottom line, 2 hrs after my initial arrival they tell me that due to medical debt they cannot approve me. I proceed to show them the emails and texts where I was told I was approved numerous times and where I expressed a need to reconfirm in an effort to save myself the 3 hr drive, at this point the managers face dropped and he started scrambling trying to back peddle. He apologized that I was lied to by the three people I talked to and said they weren't part of his team (as if that made a difference) I let him know this would not help the review I gave the dealership and his exact words were "just don't put my name on it" he said he would try to get me approved through an alternate bank and yet another hr later came back with an approval for a loan with ridiculous terms of a final finance of just over 20k and over $520.00 payments on a Nissan Versa - a 12k car! Literally waste of time - I have financed and paid off a vehicle in the last 5 yrs. Never coming here again.

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