Abdi .Erazouki

Review of Sheraton New York

Room was clean and nice but on the small side (wha...

Room was clean and nice but on the small side (what to expect with NY hotels). Location was great. But the attitude that some of the maintenance people had were very rude. Our shower didn't have hot water, so the front desk sent a maintenance guy who came up to "help" and had the worst attitude I've experienced with customer service. So far it's been an hour since he left our room and he still has not returned...No attempt to fix the problem or follow up about the problem. Management really needs to fix this especially for the money people pay (and I) to stay here.