Lost my paper work, froze my apprenticeship progre...

Lost my paper work, froze my apprenticeship progress due to lost paperwork. Been turned away when I showed up at this location and told to call another person instead. Upon calling said person who muttered insults at the person who turned me away I was informed that she should of helped me in the first place... This place reeks of lazyness and disparity. Blame was put back on me for the lost paperwork and every other issue has been handled by directing me to another person instead.
I've been doing my trade for nearly 10 years and having to go through this process of incompetence so that I can be deemed competent feels insulting. 1 star is too good for this. Tech problems on the website for my last training period took over 2 hours to resolve having to call NAIT twice to only call AIT afterwards.
I would like to register for a second trade. But through another province of course.