Michelle Weiss

Review of Tropical Tours

We rented a car through this company at the airpor...

We rented a car through this company at the airport under the name of Europcar. The price was similar to Hertz where we usually rent, but the line was shorter and we were in a hurry cause it was going to be dark by the time we got to Negril. We picked up the car in the pouring rain, and it looked pretty nice. Then the fun began, because the AC didn't work and we were planning on driving from Negril to Treasure Beach, then back to Mo Bay. It was Hot..... While we were on our way in the pouring rain, in the dark, the light was flashing on the dash. I looked it up in the book, written in Japanese, and it said to stop immediately! We tried to call the office about a 100 times, but no one would answer, instead we got loud obnoxious music. Finally someone answered and said not to worry about it! Really?? We asked for a manager to call us in the AM and to bring a new car before we continued to Treasure Beach. They never did, never answered and we just drove the car always wondering if it was going to just quit. In addition, this car was from Japan, with NO english available. We could not get the radio to work, and for lots of the time some Japanese person kept telling us something from the radio. Really??? On the way back from treasure beach, as we were headed to the airport we got a flat tire. Did I mention that the shock sucked on this car? Anyway, we changed the flat from the serious pot hole and had the temporary tire on for many miles in the mountains. that was fun. When we got to the hotel in Montego Bay we tried about 10 times to call the rental agency to ask about the flat & bent rim. The 11th time they answered and said we had to get it fixed ourselves. Really??? Who does that? We found someone's friend at the hotel front desk to come & fix the tire & bump out the bent rim. They got 100$ from my husband. The hotel customer service was amazing! The car rental sucked. We learned why we wait in line for Hertz or Island Rentals. Their cars are always nice & working. Don't rent from Europcar Jamaica. Lesson learned