Where is the love!?

Where is the love!?
The last two times have fallen well below expectation.
*No hello or smile when ordering, instead the price was abruptly stated after we mentioned food, we had to say "sorry, we would like drinks too"
*Poached eggs were over cooked to resemble hard boiled.
*Coffee appears to be single shot (New Zealand standard is a double unless stated otherwise)

Positives!
*Rest of the meals were decent
*Our guests really enjoyed the ice cream

For the price of the food and drinks you would expect a better level of customer service and attention to all aspects of the dish.
Attention should also be directed to the worn out furniture and kids playground as the fence it literally falling apart.