Very fast and helpful service, even with the curre...

Very fast and helpful service, even with the current corona situation. I sent an email with two questions and received an informative reply the next day. For one of the matters, I would have needed to set up an appointment. The embassy explained that it is closed for appointments until further notice, with exceptions only for emergencies, because of the pandemic. I wasn't entirely sure what would qualify as an emergency, but I explained my situation just to hear what my options were. The matter I contacted them about is dependent on a time-limited document from another country, and if I didn't get an appointment with the embassy before that time expired, I would have to begin a long and expensive process all over again. I asked if it was possible to make an appointment in May due to this. I was impressed by how quickly I received a reply from them. They had offered me an appointment early in May. I had not been expecting such quick and excellent service in this hectic period. I appreciate their understanding of my situation, as well as how thoroughly they communicated.