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Review of The Shore Club Resort & Spa

This was our first time to Turks and Caicos. While...

This was our first time to Turks and Caicos. While I would love to come back to the island, I will NEVER stay at this hotel again. The property itself is gorgeous and the rooms are spacious and new, but that s where the positive notes end. The beach is a narrow strip of seaweed-covered mess. When high tide comes, you can barely walk on a teeny tiny strip of sand. Plus, the service is absolutely horrendous. I have never been treated so poorly at a resort in my life. Our first night here we went to Sui Ren (the only fine dining restaurant at the hotel) and our server was a nightmare. We were one of two tables there and it was an hour before closing. We were rushed to order and when 10pm rolled around, instead of bringing us our check, the server started to close the restaurant! We waited another 15 minutes of him pulling off table clothes and removing tableware before we asked for our check. The manager, Rachel, was a huge help and very sweet and checked on us throughout our stay after our first night. I can count on one hand the people who actually cared about their job and the guests (the shuttle driver Ben, the front desk manager Tikeera, our one server Youseline, Rachel the dining manager, and our one housekeeper). They were the only people who understood the necessity in providing stellar customer service. We went off property for dinner every night, but ate at the free breakfast buffet each day. If we had our server Youseline, it was great. If not, getting coffee or water was like pulling teeth. And the ATTITUDE that some of these servers have is BS!! Their 15% tip is already built into the bill, but wouldn t you want to run up a larger tab to increase that tip or get extra? Apparently not. Our conceirge butler was a pain in the butt, impossible to get ahold of, and decided to scold us at the pool when we took the free shuttle to a different hotel instead of paying for the taxi. Seriously?? FREE shuttle service that goes to the same sister hotel every 30 minutes or a $30 taxi to that same property... obviously we are going to take the shuttle, policy be damned.The service at The Palms hotel and The Gavensport hotel is 100% better and we ate at Parallel 23 twice during our stay. There s no need to return to The Shore Club, even with the great rooms. Obviously customer service is not a priority with them here.