Rob Milam

Review of Shands at UF

The disease of "being right at any cost" (as oppos...

The disease of "being right at any cost" (as opposed to "doing the right thing") has infected the staff of this hospital through all layers. There are a few saving graces which kept me from a 1 star rating, but generally they are newer employees still eager to do a good job with their customers. Yes, customers, otherwise known as "patients" to the terrible attitudes of most of those employed here long enough to develop the attitude of "being right at any cost". How do you fix a problem that so obviously starts at the top?
EDIT: Down to a one star. The complaint system is non existent. The patient advocate does not have an email nor can they see a previously filed complaint. The process of turning in a written complaint is basically give it to whoever and it will get to the right place. I think the right place is the trash can.