My experience at the Hyundai dealership involved i...

My experience at the Hyundai dealership involved interacting with a salesperson who was knowledgeable about the vehicle. However, the sales manager I encountered gave poor customer service, he lied about the vehicle's price and refused to honor the internet price which was given to me by an exceptional internet sales person prior to my arrival at the car dealership. The sales manager also refused me the privilege of choosing a vehicle color on a brand new car.

In addition, one of the general managers of Hyundai whose name is Damian sent me an e-mail asking about my purchase experience, however when I responded to the e-mail by asking to speak to him personally about the purchase experience. The manager didn't follow up with my request. Nor did he respond to my follow up of the e-mail with a voice mail message seeking a return phone call. As a result, I've concluded the e-mail was sent under false pretenses.

The behavior and actions of the sales and general manager at Route 44 showed me that they are only interested in a customer purchasing a vehicle and will say and do whatever necessary to secure a sale of purchase. The managers aren't genuinely interested or invested in good customer service or their customers at all only the customers money.