I took a laptop in for a repair. Although I had ca...

I took a laptop in for a repair. Although I had called ahead of time to make sure it would be ok, they made it clear they were not happy that I pulled the hard drive before bringing it in. The problem was that the laptop would not power up at all so the hard drive was not necessary.

I brought in the laptop on a Saturday. I was promised a call with an estimate that day or Monday. I received no call that week so I stopped in when I was in the neighborhood the following Saturday. The person at the repair desk said a lot of people had been out, he was about to look at my laptop, and definitely would call that day or Monday at the latest. When I had received no call by Tuesday, I called to arrange to just get the laptop back. They made an attempt to get me to give them another hour to work up an estimate but did not give me a hard time when I refused.

Overall, I cannot rate the work because I did not end up getting any done. I ended up losing about a week and a half but it was not a huge problem. If it had been, I would have pushed harder. This business may just be overworked and/or disorganized.