Ke Zhao

Review of Schomp BMW

this hurts to write this horrible review. we're a ...

this hurts to write this horrible review. we're a family of bmw cars and have been for years. always taken to schomp for their service. we've worked with one main advisor who has been great. the techs can be a different story. this one in particular, we took in a 2013 m5. this is the 2nd time it's been in for service (routine stuff) this time was for brakes and rotors. long story short, the tech working on the car only changed the brakes- another tech we ran into leaving said they always do brakes and rotors together. this means we'll have to have another trip for rotors soon. anyway, we kept track of the miles on the car. only 4 miles were driven by the tech but a fourth of a tank gone. how is that possible? we brought it in at 3/4 tank and got it back at 1/2 tank. joy rides? we were already suspicious of this the first time hence tracking the miles this time around. fine, today come to find the tech tighten the wheel lug nut way too tight that as we're trying to switch out tires, we've already broken 2 tools. one last time, the breaker bar couldn't even loosen it, popped up and now left a big dent on my car- not their fault but seriously unnecessary to tighten it that tight. we'll think twice before choosing schomp over murray again.