Really disappointed in the service here tonight an...

Really disappointed in the service here tonight and to top it off when your equipment failed in the lifts and my 6 year old had to get his pass out every time he got the lift (not easy for a kid with mittens on) hence the pass got lost and then to be told bad luck no refund on your card!!! as a business owner I would be mortified to have my patrons treated with such disregard. I would say we easily spent over $1000 between a group of 14, 3 generations of family
Would be happy to elaborate on this should the owner wish to follow up.