Horrible technical support, my Noritz EZ111 is 30 ...

Horrible technical support, my Noritz EZ111 is 30 minutes old as I type this, my plumber just left and I took a celebratory shower. I went back to the garage to clean up after the installation, and discovered the sides of the unit had blown out / warped from heat generated by the unit.

Immediately I call my plumber, who doesn't pickup. Fine, I'll call Noritz to see if this is something serious, if I need to shut off the gas, if my family or house is in danger. NOPE. The WORST most RUDE customer service ever, I'm on hold 45 minutes, the guy refused to transfer me to his supervisor, made fun of me sarcastically repeating my question back to me, and began laughing before putting me on hold music for 20+ minutes. I'm not being transferred to anyone, he's just waiting for me to hang up.

Now I've paid $4000 to have this water heater purchased and installed, I was going to buy a second unit, but now I want to have it removed it immediately.

Part of the appeal from this Company was their claims of quality, customer support, and their strong warranty. I have never felt more disappointed in a Company or their customer service than I do right now, and I'm 30 minutes into what is supposed to be a 25 year ownership experience.