Extremely disappointed in our attempt to embrace t...

Extremely disappointed in our attempt to embrace the local pizza place over a chain.
7:10pm- placed order, told 35 minutes for delivery.
8:05pm- called for update, initially told it would be an additional 55 minutes. After giving our name for the order, told it was already out for delivery.
8:22pm- called again and was told "I don't know what to tell you" and that if/when the pizza arrives, it'll be free.
Shortly after 10pm- straight up scary/creepy guy arrives with a cold, nasty, albeit comped pizza.
Had they told me initially they were slammed and had a 3 hour wait, it would be one thing, but they said 35 minutes. During the second call, the girl even said "well that was the wait when you first called, but then we got slammed."
I've worked in restaurants before, I know the drill. A rush will affect all orders following that rush, but should have no affect on those beforehand if the kitchen was operating properly. If a kitchen is having a busy night, front of house staff should be honest with any customer regarding the estimated wait. Being 4 miles away, we would have gladly picked it up ourselves if told that delivery would take 3 hours. Being told 35 minutes, then an additional 55 minutes (after having waited 55 minutes already) is unacceptable. Yes, they delivered a free pizza. A cold, nasty pizza 3 hours after the initial order and after 10 pm when most family members were in bed which earned Moosejaw this 1-star review. Next time, we're ordering Domino's.