I'm in two minds about the Ramada resort hotel. Fi...

I'm in two minds about the Ramada resort hotel. Firstly I would like to say that the customer service recieved from the staff was excellent. The services and facilities available were great and the hotel offers produce such as shaving cream etc if you have forgotten to bring it along with you. On the other hand, the condition of the hotel itself inside needs a refurbishment. I had a superior room and the quality was not what I expected, Especially as the exterior is so beautiful. The carpet was worn down and even missing patches, in the bathroom the wallpaper was seperating and the wooden exterior of the bath was swelling. A refurbishment would make me come back, unfortunately, if I was to book another stay in Wales, I would book elsewhere.