We were only at the hotel for the New Year's event...

We were only at the hotel for the New Year's event, of course we found that the hotel's premises are worthy of the five stars that it rightfully owns and would like to come back for some of my stay while trying out the benefits.
However, I would like to point out that the organization of the New Year was judged to be a failure, since coordination was unacceptable both in the wait in a narrow corridor and in the distribution of people in the room.
I understand that the organization might not be responsible for the management of the hotel, but such scenes cause defamation both by the event's attendants and by the hotel's clients who face these scenes.
It would be good for the hotel staff to spend more time in the future to make the events better.