JOEL NICKERSON

Review of Arizona Biltmore, A Waldorf As...

I stayed for a couple of days, very nice stay all ...

I stayed for a couple of days, very nice stay all the staff was excellent. I wanted to recognize Dallas at the front desk who checked me in. She really made it quick and easy. She texted me the directions for the Wifi.
Then the following day followed up via text to see how the stay was going. This may be policy, but made me feel special. She did a great job of making me feel that my stay being the best it could be truly was her priority. She did not know the 1st leg of my trip had been a nightmare around the accommodations ( different state different company) and checking in. Good work Dallas greeting the customer with a smile and the small personal touch will take you places in life. it is nice to know that some people truly care about customer service.