I read online that appointments are recommended, s...

I read online that appointments are recommended, so I called and dialed 0 to schedule an appointment. A very awkward and confused receptionist answered and when I asked to schedule an appointment, she asked, uh what for? and then said uh well when would you uh like it? And I asked when the next appointment time was and she said uh um uh well um uh for, not even kidding, a good 45 seconds or so, until she said, um uh well we re a walk-in clinic, what time do you want to come in? and I gave an approx time and then she said yeah come in then! , so I said okay... and then she was like yeah so we re a walk in clinic. But yeah! Come in at noon .
I m fully aware that this is a walk in clinic - but why in the world would you advertise that appointments are recommended when you don t even train your staff on how to make one, and even the basic customer service skills it takes to answer a phone call.
Definitely will spare myself the pain of walking in and attempting to communicate to the receptionist who doesn t know how to communicate - one of the main responsibilities of her job.
Date called (3-28-18 10am)