Alexei

Review of BMW Seattle

Went to BMW Seattle for the first time today for a...

Went to BMW Seattle for the first time today for a regular maintenance. The maintenance took almost 5 hours. Unbelievable. I had bad experiences at dealerships before but did not expect anything like this from a BMW. We made an appointment for this service and were expected an easy and quick in and out experience. Got two excuses from two different service people for such a long service - 1) they forgot to replace the windshield wipers so they had to take the car back into garage and 2) their carwash got very busy. Frustrating.

Follow up:
During the maintenance I asked to check the steering wheel heater - it didn't work. They checked, told me my car is not equipped with it. I opened the fusebox today, found the fuse, it was blown. Went to Ace and got a pack of new fuses. The heater works now. It took me 2 hours (first time changing a fuse on a Z4, which is a pain). Not happy.
I will email you my VIN so that you can follow up with who dealt with my car.