Astrid Rodriguez

Review of Acura of Memphis

I made an online appointment for an oil change . I...

I made an online appointment for an oil change . It was easy and convenient ( that's the best part of my experience ) .
As always , you get a call with a list of repairs your car needs. Among the list of things, I agreed to have my air filter and AC filter changed after I was offered ( over the phone) a significant and surprising discount that basically got the price to $37 each.
When I showed up to pick up my car, I was informed of the total owed that was over 30 dollars above the estimated price after adding the 2 filters to the 49.99 oil change . I asked for a detailed invoice and was shown an incompletely detailed invoice with only the $ 49.99 specified . I asked again and the lady at the register says : well , the filters are actually $40 each plus taxes and disposal fee and all the coupons were applied . To make the story short, since it was not my intention to argue, I give my credit card and I finally get the detailed invoice AFTER I pay and sign that I agree with the charges only to confirm that what I was charged not what the service representative told me over the phone but $ 48 for one of the filters and $ 17 for misc. charges ... and that's how they came up with those unexplained $30 . Im not upset because of the $30 dollars but the way they handled it and were not up front when I questioned the amount .