We registered our daughter in the polliwogs swim c...

We registered our daughter in the polliwogs swim class. Instructors were nice and the classes themselves were good and fun. Our issues were that the swimming pool itself is too cold and also the family locker room space is limited. We ended up having to drop out after only 4 of 14 classes for unrelated reasons. We tried contacting them multiple times for a credit for a future season. We got no response to our emails or messages. Perception was they are unorganized or intentionally unresponsive.