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Review of Orthopaedics NorthEast

ZERO stars! Worst billing and office staff I have ...

ZERO stars! Worst billing and office staff I have ever seen in my 30 years of using doctors offices. They are rude, unaccomodating, unfriendly and definitely don t care. Most of the staff are shockingly similar here! The billing lady SHELLEY ( bully) was unwilling to give an appointment despite a severe pain injury the patient had because of a two year prior insurance unpaid small amount that the patient had no idea of and said will clear on the day of appointment!!!! She even cancelled the one another office staff Gleny made by saying that I scared Gleny ( exact words) to create an appointment when in fact she should not have given me one! WHAT!! The other staff never said there was any such rule and in any case it s terrible -who says this to a patient in pain specially a patient in good standing of this practice for the last twenty years! How can one atrocious billing lady have so much authority over an whole orthopaedics office of ten plus doctors! She was unwilling to explain what the billing issue was and said will mail something and after that I may be able to make an appointment! Money over patient needs that too unwilling to explain!! I call back and she left at 2 pm when her office hours I was told was till 5 pm! What a job to have and how arrogant to say the least!! Pls
don t go here to put yourself through such agony!!! Will post this in many town and local groups as well so this practice knows to fire staff like Shelley!
Too many choices around, pls don t waste your time and energy on such valueless practices!