I'd heard great things about H.M. Brown and know s...

I'd heard great things about H.M. Brown and know someone who bought her car through the company, so I was eager to buy my next car through them. Unfortunately the broker to whom I was assigned, Bill Whitfield, was a poor communicator and I ended up buying my car through a dealer after over three weeks with no progress on his part. Mr. Whitfield was immediately miffed when I didn't want to purchase one of the cars he had in stock (it was not my first choice model and didn't have the options I wanted!). I provided him with a list of cars I'd seen online I was interested in and after following up with him 3-4 days later, he responded with a question that told me he hadn't bothered to read the original email. At that point he essentially stopped talking with me. Each time I'd leave him a message or email, it took him up to a week to call me back, each time with no progress made. Heck - if he didn't want to work with me or couldn't get the car I wanted, he just should've told me! Yuck!

Very poor communicator and highly unprofessional. I realize the HMB brokers are all independent reps so be warned and choose your broker wisely.