I'm currently in a mental health unit with no acce...

I'm currently in a mental health unit with no access to my bank etc + I'm on the sick so I'm not in contact with my employer but I'm expected to send paperwork in for some review or they will cancel my iva which I'm 3 yrs into..this is making my stress & anxiety much worse..when I try to call them I get someone who can barely speak English & I'm supposed to go through my issues I don't think so...I will go to citizens advice once I leave this unit. .