My experience with Empire Today has been very disa...

My experience with Empire Today has been very disappointing. My order was a two-part order that included 3 bedrooms of carpeting and wood laminate in my great room, stairs, and 2nd floor hallway and bridge. The carpet installation was smooth and I'm satisfied with the carpet experience. However, the wood laminate has been a nightmare. I ordered a pet friendly product according to the samples brought out by the salesman, but the first thing I noticed was that he did not break down costs by product vs. labor. Also, I was not certain how much one product cost over another because he also did not differentiate among costs for different wood laminate products. The very first time my dog was on the floor it resulted in several scratches. After dealing with this company over the past 3 months, I still lack resolution about my damaged floor. Clearly, the laminate is of inferior quality and not the pet friendly product that I chose and paid for. My experience has involved at least 4 different reference numbers and promises to return my phone calls. Finally, the company sent out an "inspector" who used Acetone on the floor to rub out the scratches, essentially removing the top coat of the wood laminate. This is not a solution to my problem. I was told that if I wanted to pursue this issue further, I would need to hire my own "inspector." In my opinion, this will only add to my costs. What would an inspector be able to prove with regard to this company's internal product-line and practices? My agreement with Empire says I was to get amber walnut Southgate Series. Instead, I got something called Revwood. No one at the company or the inspector has been able to explain to me the difference between Southgate and Revwood. The installed product was not what I bought from the salesman and has not delivered on the promise of "pet friendly." I have had to install a pet gate to keep my dog off the floor and this has been upsetting to my dog as he can no longer sit with us and enjoy our company. If I could give these people a half star with regard to wood laminate, I would.