Overcharged $600 - Refused to Make Good

Overcharged $600 - Refused to Make Good

My wife and I booked a party of 19 for at Carmine's for a friend's 30th birthday party. We put down a $600 deposit to reserve a private room. At the end of the dinner, we got a bill from the server and paid it all at the restaurant, a large portion in cash.

A few days later the deposit is still on the CC. Carmine's refused to remove it claiming it was non-refundable. After multiple phone calls to Sharoq the GM and Leeanne requesting to talk to the server and review tapes, they admitted there was a mistake and offered to refund us $318. My wife explained that she would like the whole $600 back and Sharoq became extremely rude. At the end of the conversation, my wife asked for his bosses number - Sharoq hung up on her.

I went to talk to Sharoq in person, he once again admitted there was a mistake but refused to rectify the situation and gave me his bosses information.

We contacted Randy Talbot, the Director of Operations at Alicart Group. After a couple phone calls he advised us that because the server took the money home, he could not take it back from her and there was nothing he could do. He said he would give us his boss's information, but never did.

I don't know whether this was a mistake or malicious, but the lack of concern from Carmine's management and inability to make things right to the customer while being rude and hostile is unacceptable for any business. Do NOT reserve a private event with Carmine's.