DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!!!...

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!!! If that didn't make you reconsider, then read on. I had ESRR for almost 10 years. This year, it became the worst company I've ever dealt with. They missed two pick up dates and I called to rectify. They came the next week and then missed the next two weeks. I called again. They came the next week and then missed the next week. After three calls and seven missed weeks, I canceled my service on July 22. I had paid through the end of the year so I should have been refunded for August-December (5 months - $70). They absolutely refused to refund me for all of the missed pick up dates. It's now September 13 and still no refund in sight. I have called approximately 10 times and spoken to Allison, Erika, Kelly and now a new person today. None of them can approve a refund and you are NOT allowed to talk to their supervisor - i.e., the person who needs to approve the refund in the first place. They have promised to call back every time and I have yet to ever get a call back. Supposedly, there has been some amazing level of turnover and the whole company has gone down the drain. Once again, DO NOT USE THIS COMPANY!!!