nabil al rustamani

Review of Niyama Island Resort and Spa

Even though the name Anantara, don't expect it to ...

Even though the name Anantara, don't expect it to be a 5 star. A bit of a hassle initially with them on email confirmation. However, The reception was very good from the airport to the hotel giving you a perfect vibe of the hotel. The flight was 45 min from MLE airport with the seaplane. Your own butler will take you to the room with introduction, (mahi) our butler gave a good introduction and he set our dinner plan for our stay. The shock of our stay giving it a 3 was the food quality of the hotel. For the first 2 days, we have found hair in our food. The first time we bought it to their attention, the respond was not professional as if it's not their problem. Next day morning, we saw a staff not using gloves using is bear hand taking salmon and putting to the customers in the buffet area. I have requested the manager (Steave ) and bought it to his attention. the second time after discovering hair deep inside the biscuit the Cheif came and apologised sincerely. The Cheif (Kamlesh) did invite us again on dinner and did an amazing dinner, which honestly the food taste and experience was heaven. I was so disappointed that such an amazing experience could have been from the start without any issues. Even though the island is beautiful and staff manner are very well, it's those small things that makes the experience either good or bad. I am sorry to say that the higher Managment did not bother to send an apology letter or a confirmation that this behaviour is not acceptable and they will look into it as a serous matter. I made it clear as a member of Anantara hotel, that all what I wanted is the standard expectations of what I have paid for. However, the impression I got that they thought I wanted things for free. Which sadly was not, as this beautiful and amazing place do deserve a 5 star if not that experience.