My wife was referred here by a coworker and was ve...

My wife was referred here by a coworker and was very satisfied with the service (repair work). A few months ago, I had problems of my own (power source) and needed immediate service. The guy that was initially helping me was going on break but had me squared away. An issue arose and the other worker didn't seem to be as knowledgeable (maybe in training?). I was thinking that I may need to go somewhere else when the first guy, who was eavesdropping on his way to the back, returned to solve my problem. I was VERY impressed with that level of dedication. It wasn't a big sale, but he couldn't walk away from a customer. As a small business owner I have "stars" in customer service who do the same and others who mainly handle the simple tasks. I would suggest to the owner/manager that an employee NAME (possibly even on a business card) is provided to the customer so they leave with the feeling that they will return and get the same level of service. In principle, customer service techs should have the same knowledge as their coworkers, but that's not the real world. As for me, I'll use this store again, as will my wife.