UPDATE: I just received my requested records after...

UPDATE: I just received my requested records after reaching out to senior management. Updating the 1 star to 3.

Previous Review:
It does not get much worse than this company. I had a simple request; medical records. Instead of receiving the medical records I have received one email stating they're working on it, then another email (after I sent nearly 10 emails if not more), stating that they sent the records. Clearly they did not, or even if they did, the records were clearly never received. Why then email me saying they were sent instead of just sending them! Obviously they were not. Horrible horrible company. I STILL have not received my records.