Billy Williams

Review of The Crowne Plaza Atlanta Midto...

My wife and I booked here for a weekend get away. ...

My wife and I booked here for a weekend get away. First night was good as we arrived on Saturday. The street racing and loud music outside was pretty bad and we were on the 15th floor and can clearly hear the noise. The window was very drafty and loose. The carpet was heavily stained. Sunday we were in need of towels to shower and dry off. It took exactly 4 hours and 22 minutes to receive towels . This is after calling down stairs twice to ask may we have towels to shower. My wife eventually had to go down stairs to the front desk to retrieve towels. Monday after doing a few tours for the day we arrived back to the hotel at 3:30 pm I stopped by the front desk and asked for towels before we proceed to our room the front desk clerk said she didn t have any and that she would have some sent directly up. After 2 hours had passed I called the front desk the young lady answered the phone and I began to explain that we had been waiting on towels for 2 hours she stated ok and hung the phone up with out saying another word. We received towels at 8:45 pm finally. I typically don t do this but I felt it necessary. We were going to stay another night but with the poor service received we opted to not spend any more of our hard earned money at this hotel. I feel that your staff needs additional training or even additional help to meet the expectations and standards of your guest. Someone needs to address these issues as your competitors are doing a better job than this facility.