Terrible!!!

Terrible!!!
I applied for a passport renewal since last year August 2018 and I couldn t get a date for interview till October ending 2018. Lo and behold I got a date which was December 10th 2018, went for the capturing and biometric on the same day. I was told I should expect it in my mail January 10th 2019. Today is June 12 2019. I till haven t gotten anything in the mail. Oh and I tried calling, texting and emailing them. It got to a point that they blocked me, and did I mention that I paid $155 for the passport.
What a shame!
I NEED MY PASSPORT O And it s taking forever