I've been here 2 times and the 1st time was great ...

I've been here 2 times and the 1st time was great nice room, nice service and I had a decent time. The second time (right now) I decided to bring my parents and sister (4) and we booked a king suit room. When we went to check in, not only was the lady a complete jerk, but she wouldn't even agree to give us the room we originally booked and already paid for. They demanded we pay an extra 400 total for the couple nights we are here even though we already booked that room at the price. They said take it or leave it, no refund. MY SISTER AND I ARE TAKING TURNS SLEEPING ON THE FLOOR!! my parents in the other bed. What is this?! Not worth it for the price, go somewhere else you're appreciated for being a repeat customer!