Josh Meinders

Review of Triplett

If you rent from them, take pictures before you mo...

If you rent from them, take pictures before you move in! The move out procedure was just awful, otherwise Triplett was just ok.

The apartment was dirty when we moved in and they still kept a large portion of our security deposit after we had the place thoroughly cleaned before we moved out. When we moved in the walls had sticky brown spots (spilled drinks or soda?), the carpet was due for replacement, and everything was very dusty. Before moving out, we spent 8 hours deep cleaning the apartment, especially the fridge, walls, and oven, and we got a professional RugDoctor for the carpets. I felt optimistic about getting our full deposit back.

I was there while they checked out the apartment and they would not talk to me, since "only the review committee gets to decide on security deposit refunds." They just took pictures and honestly the lighting was bad so you're pretty out of luck when trying to make an appeal because things are "inconclusive" so they won't be overturned.

The paper they send you about your charges is confusing to read; you have to really dig into the details to see how they came up with the amount they charged you and it has generic charges like "cleaning" (for what?). You can only appeal their decision through writing a letter instead of talking to someone. I made an appeal stating that we had cleaned the place more thoroughly than it was when we moved in and they just sent me a generic letter that did not address my questions and a few pictures, saying "we consider this matter closed." Frustrated, I threw away the pictures they sent back, otherwise I would post them. The owner seems to think if they could post the pictures people would think I'm "exacting revenge" or slandering, but I strongly disagree. One of the pictures was a very old blind with the end of a shade broken off, seriously?

If you rent from them, take pictures of what it looks like when you move in! Even then, I'm not optimistic about their move out process and that you'll be able to have a reasonable conversation with them. They've taken time to "respond" to my review on Google but won't talk to me over the phone...