Lisa Keller Review of Schomp BMW
I bought a used 2012 Jeep Cherokee from them. Not...
I bought a used 2012 Jeep Cherokee from them. Not very impressed with my sales person. Shortly after my purchase the jeep was riddled with problems. I called and left many messages with my sales person and as this was over the holidays I tried to be patient. Finally one day when I was sure the jeep was going to break down on me I called and spoke with a manager. I found out the sales person had left the country. I was now outside of the 30 day warranty, but again as it was the holiday's I hadn't even hardly driven it. I explained the situation. I wasn't happy that this vehicle was so plagued with problems and I hadn't even made my first car payment. I kind of felt like "was this car ever even looked at before they sold it to me?" However, after explaining all that I had been through Ralph Schomp Manager and Service department took the car in and supposedly fixed everything that was wrong with it and that was kind of a lot. They were very helpful and polite and that made things a bit easier. I just recieved my car back today and all seems to be going well. I'm very nervous about my purchase now, but I can speak that this dealership has really done all it can to make me happy. I feel that this car should have been looked at better before it was sold to me, so they get a thumbs down for that, however their attempt to right the wrong with the after care was great. So they get a thumbs up for that.

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