Andy Milot

Review of Ferman – Harley Davidson(Brand...

BOOM! vs CELL PHONE DATA LINK INTERFACE MYSTERY SO...

BOOM! vs CELL PHONE DATA LINK INTERFACE MYSTERY SOLVED!!!

I bought a new 2016 CVO Street Glide a few months back and after being unable to get my smart phone to interface with the BOOM! Audio system except by Bluetooth, I re-read my owner's manual and saw mostly Apple or iPhone references. So I went out and traded in my Android phone, which only worked on Bluetooth but not through the data link, expecting my new iPhone SE to work as indicated in the manual - but NO it didn't! My Sprint salesman couldn't get it to work either, so I called Tampa HD. I spoke to Ryan, Service Mgr, who invited me to come over, assuring me that he'd seen my problem many times before. So I rode right over and as he promised, he went through the steps on hard wiring my iPhone to the BOOM! data link and got "No Readable Media Files Found", the music that had been playing stopped and the screen went mostly blank. He then tried another cable to no avail, then he reached into his own pocket and tried his somewhat older iphone 5S AND IT WORKED! So he quickly deduced that the problem wasn't the bike, but unlike other uncaring people who would have walked away saying "not mine, tough luck", he wouldn't give up just yet. Even though my bike was less than 4 months old at that point, he updated the software to the latest and greatest, but that didn't work either. So he finally suggested that I go back to Sprint and show them that the bike did work on his phone, just not mine. After 3 hours at Sprint, buying an upgraded iPhone 6S, and so on, THE NEW PHONE STILL DIDN'T WORK!
So I suggested that we call Apple Tech Support. To make a long story shorter, I finally met a "Genius" (their term.. really) who was a biker also. He too had seen my problem but couldn't explain why some phones worked and others just wouldn't. So he and I went outside to my bike and he plugged in his phone to witness that my bike did connect to his phone, but not mine. He then wiped my phone clean and just installed 'i tunes' and 1 song, plugged my phone in AND IT WORKED!!
It turns out that the BOOM! is built on APPLE technology and because of that, it needs to see Media with Apple formatting to work. Once it saw that one song that was installed on my phone, my PANDORA played, the album cover comes up on the screen, I can surf my genres just as if I was holding my phone in my hand - and my phone works both on voice and text too! I'M A HAPPY GUY!
Thanks to Richie - the store's General manager for having my back and
Ryan - the stores Service Manager for not giving up and leaving me hanging!
The Apple 'Genius' at International Plaza who helped solve the mystery was Mike Nicolini.
The Sprint agent in Palm Harbor who wouldn't give up was Richard Cantu.
I now have a fully functioning BOOM!

As you have read, I was determined to find a solution to make my BOOM! fully functional and had it not been for the steadfast support and reassurance of Richie and Ryan, who not only tried their very best themselves, but invited me to seek more expert help and to keep them in the loop = gave me the confidence and support I needed to see this most challenging issue solved. I can't thank Tampa Harley enough!

Andy Milot /
Answer: Install i tunes on your phone!