Karl

Review of Medsource, LLC

Avoid this horrible company! Read the reviews givi...

Avoid this horrible company! Read the reviews giving one star - the same things happened to me and my family. I wish I had read the other reviews before doing business with Medsource, they are a bunch of scammers.

This company does not operate in good faith. Let me lay it out very simply: Their business model is to sell you medical supplies, and then to sign you up for automatic monthly parts without telling you, and then bill you and your insurance for those parts and extras you didn't sign up for and don't need at a massively inflated rate. These are cheap plastic parts and accessories that you can find in retail stores for a fraction of the price. For example, they billed our insurance $300 for a tiny plastic bottle that costs $10 everywhere else. So far they've billed my insurance over $5,000 worth of charges for about $50 worth of plastic replacement parts that we never asked for. So they are making a massive profit on these extra accessories.

When the first box with replacement parts arrived I was confused, so I tried contacting them multiple times using the numbers on the included invoice. The phone numbers they print are not accurate, I got the run around from multiple reps and transferred all around to different people. They make it impossible to contact them to resolve these issues.

It looks like they have replied to other reviews, and they will probably respond to this review saying that what they do is legal, or maybe that they have set rates and pricing with insurance companies and they can't do anything about it. While that might be partly true, it doesn't mean it's ethical. If it isn't already, what they're doing should be illegal, plain and simple.

They might also say that I somehow agreed to this arrangement for monthly charges, that it was explained by a representative, or maybe that I didn't understand it, or that it's very clearly written somewhere. Let me be perfectly clear: None of that is true either. There was NEVER any mention of monthly charges or replacement parts or ongoing charges. Not once. We only ordered one piece of equipment, that's it.

To top it all off, I noticed that at least a few of the 5-star reviews on here are fake - they are from employees and their family, not from real customers.

To the people that work at MedSource and enable these business practices: Shame on you. Your company is truly awful. MedSource is a perfect example of why healthcare is so expensive in the United States.

Avoid, avoid, avoid!!