alyssaan91

Review of DoubleTree Hotel & Miami Airpo...

Entire experience was horrible. Upon arriving and ...

Entire experience was horrible. Upon arriving and entering our room, it had looked like the room was not cleaned from the guests before us. The only way we knew staff was in the room after the visitors prior, was that the bed was made. Floors were disgusting, looked like they get vacuumed once a month, if that. Garbage had sauce on it and food from previous guests. I had a package delivered to the UPS store in the hotel that got lost. There was no clean washcloths for 3 days, and no clean towels for days at a time. When requesting more towels we were told that there was none available and they would bring us towels when they could locate them. This never happened. I showered with the same wash cloth for 4 days, and used a hand towel to dry off. There was no microwave or fridge, not even complimentary water. Staff was not customer service orientated at all. Worst stay at a hotel ever. I emailed them after the stay to let them know about my experience and never heard anything back, it's been 2 months. 100% disappointed. Waste of money. Will never stay at a doubletree hotel again.