Tina Leader

Review of Sheraton Stamford

Where did customer service go? I travel 5-6 days p...

Where did customer service go? I travel 5-6 days per week training in different cities. I typically stay in Marriott/Starwood properties. I am what they consider the highest level of loyalty Platinum Premiere Elite with Ambassador Service . What does that mean? This year alone I have spent over 100 nights and over $20,000 US in this hotel chain. That privilege level is supposed to grant me an upgraded room whenever I check into a hotel. Tonight I check into the Sheraton Stamford Hotel and the clerk says they have suites available, the hotel is nearly empty, but she can t upgrade me. Think about this, I pay more to this hotel chain every year than some people earn in a year, and they won t upgrade me to a better room when they clearly have one available. Doing that little thing would make a loyal customer happy and cost the hotel nothing. This is a perfect example of how you should not treat your loyal clients.