I showed up out of the blue to book a car for 4 da...

I showed up out of the blue to book a car for 4 days and the guy behind the counter was happy to help.

I looked over the car (almost brand new VW only 14000kms) but of course being a rental it had a few minor things so I pointed them out to the guy and took photos where he then marked them on the paper, this was something I had read up on with Romanian rentals as they sting you on the return.

I took full insurance with the company so that I didn't have a 900euro excess.

I returned the car after 3 days and had a lady this time who inspected the return of the car and came back to tell me their was new scratches on the car even some on the back (this was odd as when I washed the car the day before their were no knew marks and I didn't have any incidents on the drive) however some of the marks she had noticed were ones i had photographed the day I picked the car up and when I showed her the photo she said it wasn't those ones these were new ones.

However they were not but I had just been driving for the last 7hrs and was in no mood to argue so I just agreed and proceeded with the paperwork as it was covered by insurance that I purchased.

However had i not taken full insurance I would have been looking at a bill of about 900euro for the excess.

Moral of the storey is look really hard and photograph everything on pickup look over the car more than once if needed and make sure the attendant marks it all down and most important of all.... take the full insurance it costs more but will save you the hassle in the end if they do "find something new".

Also even though the car was returned 1 day early I was still charged for 4 days not the 3 so make sure everything is understood and clear before renting.

All this said I rate them a 3 because of the fast setup with the car, the car being new and nice and the staff being friendly. I would hire off then again but would be more stringent on the pickup inspection.

Hope this helps