Ela Quiroz

Review of Hollywood Casino-Aurora

This is the situation. On December 13 2018 around ...

This is the situation. On December 13 2018 around noon my mother and her friend decided to check the casino out for the very first time. I'd like to say this is a review about what happened inside the actual casino but it is not. Both women nearing their fifties of Hispanic ethnicity came to the security at the main part of the building, my mother was allowed in no problem my mothers friend who is a close family friend was asked for her ID, no problem right actually a bit flattering? The security officer didnt even speak to her rather through gestures, asked her to step aside and show ID, I'm not sure why the reason was but I can assum by his later actions he didnt think she spoke English. She showed him a none expired Illinois state drivers license and was denied and then asked for her passport instead. The only reason I can guess why is because state of Illinois issued drivers licenses given to immigrants are obviously different and people can tell them apart. My problem is this, if her drivers license is enough to ID her in a bar, in a bank, to a police officer why isn't it enough for this casino when she is obviously a woman close to 50. Why was a pasport asked of her when she had a valid ID. Why did the security guard assume she didnt speak English and rather interacted with gestures until she spoke up. I'm sorry but this is nothing more but obvious racism and prejudice shown on the part of the casino. If it sounds like I'm making a big deal its because it is, its humiliating to be turned away for something you have no control over. I dont know what the solution to this is but people need to know what type of establishment this is. I've called and spoken to the security manager who was no help I will be calling again, this issue will not be swept under the rug.